FAQs

Who can I contact for billing information or questions?

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For billing-related questions, please contact the health club where you have membership and they will gladly assist you. Alternatively, you may contact ABC Financial for further information about individual membership billing. They can be reached by phone at: (888) 827-9262 or by email: customercare@abcfinancial.com

How much does a gym membership to Club Metro USA cost?

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All of our standard gym memberships begin at $19.99. This gives you basic access to Club Metro USA amenties, but many members choose to customize their memberships with extras like classes or personal training. To get specific pricing for your needs, please contact the Club Metro USA health club you are
interested in joining. They’ll be happy to help you customize a gym membership to meet your needs.

How old must I be to join Club Metro USA?

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Anyone under the age of 18 wishing to become a member at Club Metro USA must have parental consent to join. Any member under the age of 16 must have parental consent as well as be accompanied by an adult at all times. Minimum age requirements may vary by location; please contact your local Club Metro USA fitness center for more details.

I haven’t exercised in a long time & I’m concerned about keeping up. Is Club Metro Right For Me?

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Absolutely! At Club Metro, we offer a supportive environment for you to achieve your personal fitness goals, whatever they might be. We all have our own challenges and histories, and we encourage everyone to start where they are and improve from there. If you’re not sure where to begin, we also have excellent personal trainers who can give you the support and guidance you need.

What are the fitness class schedules?

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Class schedules for each Club Metro USA location are posted on the individual club pages. Please select the “Locations” tab on the homepage to be directed to the individual club’s homepage. From there you can select the “Club Classes” tab for a current listing of that location’s class schedule. For further information on class schedules, please contact the club directly.

Are there any deals or membership promotions at this time?

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To find out more information about membership deals and promotions, please view our local news and events page.

How can I obtain a free pass?

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First-time guests are welcome to try out one of our clubs with a free pass. Just select the “Locations” tab and choose the location nearest you. The link to register for a free guest pass can be found at the bottom of each location’s page.

Where can I send employment inquiries?

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Please view our “Careers” page to see if we have any available postings.

How can I cancel my gym membership?

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Instructions for membership cancellation can be found on the back of your Club Metro USA membership agreement. For more information and assistance, please contact the club where you are a member.

What is the enhancement fee?

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The enhancement fee is independent of monthly membership dues and stated on your contract. This fee is charged on an annual basis in order to maintain your monthly gym membership dues as well as for the upkeep and maintenance of the facility and equipment. Should you have further questions regarding the enhancement fee, please contact the location where you have membership.

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